At a glance: Self-exclusion process | Duration: 6 months to 5 years | Minimum age: 18 | Contact: Gambling Helpline 0800 654 655
For those seeking to take a break from gambling, requesting self-exclusion at just casino can be a crucial step. This process allows players to restrict their access to gambling activities for a specified period, helping to promote responsible gambling behaviour. Here’s how to initiate this process, along with some common myths that often surround self-exclusion.
What is Self-Exclusion?
Self-exclusion is a voluntary programme that enables players to block themselves from accessing casino sites or specific games. At Just Casino, players can choose exclusion periods ranging from **6 months to 5 years**, depending on their personal needs. This is particularly important for those who feel their gambling habits may be becoming problematic.
How Do I Request Self-Exclusion at Just Casino?
Requesting self-exclusion is straightforward. Here’s the process:
- Log into your Just Casino account.
- Navigate to the ‘Account Settings’ or ‘Responsible Gaming’ section.
- Select ‘Self-Exclusion’ and follow the prompts to choose your exclusion period.
- Confirm your selection and submit your request.
If you encounter issues, contacting customer support via live chat or email can provide additional assistance. It’s essential to confirm that your self-exclusion request has been processed.
What Happens After I Request Self-Exclusion?
Once your self-exclusion period is active, you will be unable to log in or engage in any gambling activities on the platform. It’s important to note that this request is binding; players cannot reverse their decision until the exclusion period has lapsed. During this time, it’s advised to seek support through resources like the Gambling Helpline at 0800 654 655 or visit safergambling.org.nz.
Common Myths about How to Request Self-Exclusion at Just Casino
- Myth 1: Self-exclusion is permanent.
- Myth 2: You can easily undo self-exclusion at any time.
- Myth 3: Self-exclusion guarantees winnings will remain intact.
- Myth 4: All casinos have the same self-exclusion policy.
Understanding these myths can help players make informed decisions. Self-exclusion is a serious commitment and should be treated as such.
What Resources Are Available for Support?
Besides self-exclusion, various resources can assist players in managing their gambling habits:
- Gambling Helpline: Call 0800 654 655 or text 8006 for immediate support.
- Safer Gambling: A comprehensive resource at safergambling.org.nz.
- Counselling Services: Local support services may offer one-on-one counselling.
Frequently Asked Questions
1. How long does the self-exclusion last?
Self-exclusion can last from **6 months to 5 years**, depending on your choice.
2. Can I play at other online casinos during the exclusion?
Yes, self-exclusion applies only to Just Casino, unless you choose to self-exclude from other platforms as well.
3. What if I forget my self-exclusion period?
It’s advised to keep a record of your exclusion duration. Customer support can also provide this information if needed.
4. Will I receive reminders about my self-exclusion?
Typically, casinos do not send reminders. It’s your responsibility to monitor your self-exclusion period.
5. Can I still withdraw funds during the self-exclusion?
Yes, you can still withdraw any funds from your account, but you cannot deposit or play.
Taking the step to self-exclude can be an important part of managing your gambling habits. If you’re feeling uncertain, reach out for help and support.
